Promoted tweet used to complain about British Airways

In a modern spin on the tale of David and Goliath, a disgruntled customer has found a new way to use social media to take on a big corporation. Fed up with the way British Airways was handling the issue of his father's lost luggage, businessman Hasan Syed decided to complain about it. via Pocket http://www.bbc.co.uk/news/technology-23943480